Helen D Counselling and Psychotherapy in Hersham, Surrey

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FAQ. Den inside Sept17 2

Frequently Asked Questions

How long is each session? Each session lasts 50 minutes.

Do I have to pay for the first session? Yes, the initial consultation is £50 for a daytime session or £60 for an evening session. Please see Contact and Fees for more information.

How many sessions will I need? Some people require short-term counselling and others long-term counselling. We can discuss your needs at our first session and decide together how long we feel is needed to start with. We can then review at regular intervals to ensure you are still getting what you need from the process.

Do you offer telephone counselling? Yes, I offer both face to face and telephone counselling.

Do you work with children or couples? No, I currently only work with adults aged 19 years and above on a one-to one, individual basis.

Can I bring my baby with me? I am really happy to welcome nursing mothers, and babies in carseats, to the session if you feel comfortable doing so. I understand that childcare can be costly, and challenging to arrange, and wouldn't want this to prevent you from coming along and getting the support that you need.

What if I don't feel comfortable working with you? One of the most important factors in counselling is the relationship between the Client and Counsellor. If you don't feel that I am the right Counsellor for you then please continue your search. You are under no obligation to continue with me and the first meeting is primarily so that we can make sure that we both feel we can work well together.

How often do we meet? Counselling sessions are usually held weekly, at the same time each week.

How much does it cost? I charge between £50 and £80 for a weekday session and between £60 and £90 for evening sessions. I use a sliding scale in order to make my services available to as many people as possible. Please see Contact and Fees for more information.

How do I pay? You can either pay by cash or card on the day or by bank transfer.

Do you have disabled access? Unfortunately I can't offer disabled access but I can offer telephone counselling as an alternative.

What if I can't make a session? As part of your commitment to the counselling process it is important that you attend all sessions agreed with your counsellor. Your counselling hour cannot be used for anyone else so all missed sessions must be paid for as follows:
Holiday/Absence/Sickness with more than 24 hours’ notice given: 50% of fee due
Holiday/Absence/Sickness with less than 24 hours’ notice given: 100% of fee due
Where possible alternative appointments in the same week will be offered in order to maintain the consistency of our meetings.


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